Return & Exchange Policy

Your pleasant shopping experience with us is our prime goal. You can get the product exchanged under the following circumstances:

  1. Received damaged product
  2. Received different product than what was ordered
  3. Received product with an expired date

Note - Return is possible only under the above mentioned circumstances.

You are required to write an email to us at about the grievance soon after the delivery or within 3 days.

Please note that the product can only be exchanged if it is in the proper condition for sale. No original packaging, receipt, or any other tag of the product should be removed or damaged if you request it to be exchanged. However, we are not responsible for the return or exchange of products that are damaged after delivery. If you opened the product and used it even once, we are not liable to accept or exchange the product. 

Also, the proper check and examination of the delivered product would be done by the team at Éthora before accepting your exchange requests. The product will be exchanged within 5-7 days of the delivery

In case of damage or wrong product received, we would require you to also send us the images in the email attached.

In case of refund, it takes 5-7 business days to reflect in your account.